Frequently asked questions

No. All six HealthAI coaches, Catherine, Kibet, Ethan, Sofia, Jack and Jalen, are AI running coaches created by HealthAI. You pick one after you join, and every coach works from the same rules, research and your own file. Each coach's face, voice and history are designed by HealthAI and do not belong to a real person, and your coach will always tell you so if you ask.

WHOOP and Garmin connect to your health portal in the Wearables tab, and on the Text plan you can also text your coach "connect my Garmin". WHOOP sends your recovery, sleep and resting heart rate each morning, and Garmin sends your sleep, resting heart rate, heart rate variability, Body Battery and runs each time your watch syncs with the Garmin Connect app. Your coach reads that data to adjust your plan. Apple Watch, COROS, Oura, Polar and Strava are not available yet, so with those, or with no watch at all, you log each run in your portal in under a minute and your coach plans from that.

Data is $30 a month and Text is $100 a month, charged when you join and on the same date each month after that. You can cancel at any time in billing, which stops the next charge.

You choose a plan and go straight to Stripe checkout, where you enter your email, your date of birth and your card, and pay. Right after checkout you get an email from HealthAI with your confirmation number and a link to set your password, good for seven days, and you sign in to your health portal with your phone number. Next you pick your coach and complete your runner file in the portal. Once the file is complete, your coach writes your first 14-day plan in the background and it appears in your portal within a few minutes, and from then on you log each run there.

Open Manage billing in your health portal settings, or use the Manage billing link in any billing email. It opens Stripe's billing page, where you can cancel in a click, and cancelling stops the next charge. You can also write healthai.coach/support and we will cancel for you.

Our coaches are built for runners who already run regularly and have a goal in mind, from a first race to a national qualifying mark. A dedicated program for brand-new runners, built on time and effort instead of pace, is not available yet. If you are newer to running, your coach still writes a conservative plan from the running you do today, and you can ask anything in your portal.

Yes. Members can join from any country, prices are in US dollars, your card provider handles the conversion, and your information is stored and processed in the United States. Texting is available on US numbers for now, so outside the US the Data plan is the one to choose.

Yes, you must be 13 or older. Runners 13 to 17 can join with a parent or guardian's consent: at signup we ask for the runner's date of birth and the parent or guardian's name and email, and we email the parent or guardian a confirmation with a link to manage or cancel. For runners under 18, your coach never discusses weight loss or restricting food, refers any pain to a parent and a doctor.

No. Your coach is a running coach, not a clinician, and does not diagnose injuries or illness. If something hurts, your coach will tell you to see a doctor or physiotherapist and keep your training conservative in the meantime. In an emergency, call your local emergency number.

Your coach sees what you share: your runner file, the runs and check-ins you log, your messages in the portal, and your texts on plans that include them. HealthAI staff can see your file to support you, and service providers such as Stripe, xAI, Twilio, Sendblue and Resend handle parts of it to run the service. We do not sell your information, and you can ask to see, correct or delete your file by writing healthai.coach/support.

Both plans give you the same training plan, health portal and written coaching. Data ($30 a month) is coaching in your portal with no texts. Text ($100 a month) adds texting with your coach: ask a question or report a missed run by text, and your coach answers and adjusts your plan by text.

Every coach draws on HealthAI expert data: the structured methods of world-class coaches and the research of leading scientists, which HealthAI curates and keeps current. Every training decision follows that expert knowledge and is applied to your training data, so the plan reflects both what works and where you are today.